Client Services
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BUSINESS MANAGEMENT
When you engage CSS Property Management Group, we manage your property as if it were our own. You'll benefit from our experience and investment in managing our own self-storage properties. The success of your investment starts with an intense focus on daily property operations to provide the customer with the best storage experience possible
| Business Management |
| Staff Management |
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| Work Procedures |
Operations Manual.
Rental Agreements and other forms.
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| Marketing |
See table below.
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| Property Maintenance |
Repairs.
Maintenance facilitation
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| Property Audit |
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| Vendor Management |
Property insurance
Office supplies
Moving/packing supplies
Payment processing
Auction
Landscaping/snow plow
Communications
Collections
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| Delinquencies |
Collections
Lien sale process
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MARKETING
As the self-storage industry has become increasingly competitive, a property’s success has become highly dependent upon the effectiveness of a marketing plan. Philosophically, we believe that we must now go and find the customer. Every activity we undertake stems from that belief. Because every location is unique, we take action and then measure effectiveness.
| Marketing |
| Take the Lead program |
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| Print advertising management |
Telephone directory.
Local paper.
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| Direct mail campaigns |
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| Internet |
Search engine management.
Web presence.
Lead services.
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| Room rate management |
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| Direct sales program |
manager calling effort.
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| Property marketing collateral |
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| Partnerships |
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| Referral campaigns |
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| Manager incentive programs |
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| Community activities and events |
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Additional Management Resources and Functions
As a turn-key self-storage property management provider, CSS Property Management Group provides the leadership to get the most out your most critical resource; your people. In addition you will also be provided with a full spectrum of financial management functions and open access to property reports for complete transparency.
| Human Resources Management |
Hiring & Firing |
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| Training |
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| Background check, drug testing |
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| Employee Guide Book |
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| Room rate management |
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| Direct sales program |
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| Property marketing collateral |
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| 401(k) Plan |
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| Employee Incentive Program |
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| Financial Management |
Accounts receivables management
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Accounts payable management |
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Payroll processing |
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Consolidated accounting |
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Year-end accounting field work |
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Petty cash reconciliation |
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Deposit reconciliation (reconcile bank statement with Management Report) |
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| Client Reports/Accountability |
Period Audit Report |
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Periodic financial statements |
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Bonus Plan Report |
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Performance Analysis Report |
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Auburn
